ORDERING INFORMATION

PHONE ORDERING

Ordering & Questions - 850-477-8812
24 Hour Fax Line - 850-477-3795
E-Mail Orders - orders_bbb@yahoo.com

Toll Free - ORDERS ONLY - 800-659-1478, 800-726-4631, 888-KJV-1611
Visa, Mastercard and Discover cards are accepted.

ALL INTERNATIONAL ORDERS - When placing your order, select "International - READ BELOW" for shipping.

When you submit your order, your invoice will show $0.00 for shipping. We will add the shipping costs based on weight and destination and your card will automatically be charged.

Contact the Bookstore if you have any questions or concerns regarding shipping rates.

RATE INFORMATION
Click the service below to view an estimate for international charges.

MAIL ORDERING

Please print clearly. We can't fill your order if we can't read it. Most orders are shipped within 24 hours. Please give an exact street address. Allow 1 to 3 weeks delivery time. Foreign orders should allow from 6 to 12 weeks delivery time. Uninsured orders will be shipped at your own risk. For this reason we recommend insured UPS or FEDEX. Mail orders to: Bible Baptist Bookstore, 1130 JoJo Road, Pensacola FL 32514. Click Here to Print Order Form.

RETURN POLICIES

CD REBURN OFFER

Any MP3 Compact Disc or DVD produced and sold through this Bookstore that is defective when received can be returned within 30 days of purchase, and we will replace it for you. But what about after 30 days? The Bookstore is offering a special service to our customers. After 30 days if your MP3 CD or DVD is damaged in any way, simply return that CD or DVD to us and we will reburn it for you for $6.00 per disc (plus shipping if required). This is an economical way of replacing individuals MP3 CDs and DVDs.

ELECTRONICS RETURN POLICY

Since Bible Baptist Bookstore provides MP3 players as a convenient, economical service to our customers who purchase our MP3 products, we must ask that all customers strictly observe the following policy in regards to all electronics.

1. All returns, defective or non-defective, must be sent back within 30 days of receipt. Defective merchandse will be accepted as long as a description of the problem is included with the return. All other returns (non-defective) must be pre-approved by the Bookstore management.

2. All returns must include the following:

A. Customer invoice number (also known to our secretaries as the order number), or you may include a copy of the invoice.

B. Contact name.

C. Daytime phone and/or FAX number.

D. Model number of the product.

E. Reason for return (and notation of pre-approval, if required).

3. Customers may request information on the status of their return. Please allow for reasonable time in transit before contacting us.

4. Returns without a valid reason, or preapproval (if required), will be considered unauthorized and will not be honored for credit or replacement.

5. Bible Baptist Bookstore will reimburse any postage and insurance costs incurred by the customer on returns that are due to our error or defective merchandise. If an error has been made on our part, please contact us before returning merchandise and receive pre-approval for the return. To be reimbursed for return shipping and insurance costs, a customer must have the shipping method pre-approved by the Bookstore.

6. A 20% restocking fee will be charged to the customer on all returns that are made for any other reason than defective merchandise or Bookstore error.

DAMAGED and RETURNS POLICY

Uninsured - If you ordered using the uninsured rates, we regret your loss. We cannot be held responsible for the U.S. Postal System.

Insured - If you ordered using insured rates, relax. Everything will be taken care of. Please save all packaging materials and call us as soon as possible (the next business day) at 1-800-659-1478.

RETURNS AND EXCHANGES

The Bible Baptist Bookstore strives to provide you with the best possible service available. We want our customers to be completely satisfied with their purchases. If you have a problem with your shipment, we will be happy to return or exchange your product providing that you follow these guidelines:

A. Return merchandise or call within 30 days of receipt of shipment.

B. Only clean, re-sellable stock is accepted. If merchandise is not in new, re-sellable condition, we will return it to you.

C. We ask that a packing slip, with invoice number, be enclosed with shipment, giving titles, quantities, and the reason for return.

D. Unless damaged or defective, all items are subject to a 20% restocking fee. Damaged items may only be exchanged for same items. We do not exchange audio/video tapes.

E. Pack the merchandise carefully and ship returns PREPAID to: Bible Baptist Bookstore, 1130 JoJo Road, Pensacola FL 32514. It is suggested that returns be made via UPS or Parcel Post Insured, as credit will not be issued on books that do not reach us in re-sellable condition. Also note that the boxes and envelopes that we use are stress tested for a one-way shipment only. Therefore, it is not advisable to use these same packages for your return.

F. If you are exchanging products, please be sure to prepay the difference in cost, and add shipping fees.

G. If an item is missing from your order, contact us within thirty days. We cannot be responsible for these items after 30 days.

If after reading theses guidelines, you are uncertiain about our policies or you have any questions, please call us at 850-477-8812.

SHIPPING RATES ARE NOW BASED UPON WEIGHT AND DESTINATION.

If we can ship a light weight item by Priority Mail and save you some shipping cost, we will refund the difference with a credit voucher.

1. We are not responsible for uninsured losses.

2. UPS and FEDEX cannot ship to Post Office Boxes.

3. Note that because of new regulations and requirements, we will no longer insure USPS. All packages shipped USPS (domestic and foreign) are at the customer's own risk. If funds allow, we will upgrade all USPS packages to Priority Mail.

4. Note that all foreign shipping is by airmail - surface shipping is no longer available.

5. Call for rates for Priority, UPS and FEDEX Next Day, UPS and FEDEX Second Day, UPS 3 Day Select, Airborne, and Foreign Air Mail.

6. Due to the new Postal regulations and fuel surcharges, postage and handling on foreign orders have increased greatly.

7. Shipping rates may be subject to change depending on price changes by our carriers.